Privacy Policy


This policy was established and took effect on December 7, 1999, and was revised on July1, 2016.

Sony Network Communications Inc. (hereinafter called “Sony Network”) understands that customers entrust Sony Network with their Personal Information based on the trust that it will be used only for specific purposes. Sony Network respects the customers’ trust and places a high management priority on properly protecting such Personal Information and limiting its use to such purposes.

Sony Network will, as a member of Sony Group companies, comply with the Sony Group Privacy Policy, and will, as an Internet service provider, continuously endeavor to handle Personal Information appropriately based on the following policies.

Policies regarding Handling of Personal Information


Sony Network will comply with the applicable laws and regulations including “Act on the Protection of Personal Information,” the article of “Telecommunications Business Law” regarding the secrecy of communications, obligations under the applicable ministerial guidelines and this Privacy Policy in handling Personal Information (information which can identify a specific individual).

2.Use within Specific Purpose(s)

Sony Network will use Personal Information only within the scope necessary for the achievement of the purpose(s) of use which has been specified in advance, and take measures to ensure the appropriate handling of Personal Information, except for cases in which Sony Network has obtained in advance consent from the individual who provides his/her Personal Information (hereafter “the individual”) and for cases permitted under the related laws or regulations.

3.Obtaining Personal Information

Sony Network will endeavor to clearly notify necessary information such as purpose(s) of use, names of user(s) as well as contact details and to obtain consent when asking for Personal Information. Sony Network may record in writing or in voice the contents of transactions and inquiries.

4.Personal Information of Customers Under Fifteen (15) Years Old

Sony Network will make special consideration for the handling of Personal Information of customers under fifteen (15) years old, e.g., to notify clearly in advance to ask such customer to provide Personal Information only upon guardian’s consent.

5.Security Control Measures

Sony Network will endeavor to maintain entrusted Personal Information to be accurate and updated to the extent necessary for the purpose(s) of its use. Sony Network will take necessary and appropriate security control measures in line with existing technical standards and will implement corrective actions as needed to protect entrusted Personal Information from unauthorized access, leakage, modification, loss, destruction, etc.

6.Supervision of Subcontractor(s)

Sony Network may subcontract the processing of entrusted Personal Information to a third party within the scope necessary for the achievement of the purpose(s) of use. Such third party will be selected after confirming sufficient level of information security, and Sony Network will exercise necessary and adequate supervision to the party by such means as making contracts.

7.Providing to Third Parties

Without the consent of the individual, Sony Network will not provide Personal Information to any third party, except for cases permitted under the related laws or regulations. Sony Network will not provide Personal Information to any third party, based on the “Opt-Out System” (Article 23.2 of the Act on the Protection Personal Information).

8.Request(s) for Review etc.

Sony Network will, based on the provisions of the related laws or regulations, properly respond to comment(s) and request(s) from the individual regarding handling of Personal Information such as to review, correct, stop receiving further product or service information from Sony Network, or to delete Personal Information of their own after confirming their identity. Please contact the appropriate customer center under the guidance of each company to which you have provided your Personal Information.

9.Continuous Improvement of Internal System

Sony Network will continuously endeavor to improve internal compliance systems including appointing responsible officers for administration of Personal Information, updating this Privacy Policy through establishment of internal rules, education to directors, officers and employees, and appropriate internal audit to handle entrusted Personal Information properly.

Hiroki Totoki
President and Representative Director
Sony Network Communications Inc.